A Flexible, White-Labeled Help Desk Solution for Power Platform
LiteDesk is a customizable, white-label-ready help desk application built on Microsoft Power Apps—designed for rapid deployment, resale, and integration with tools like Survey Module and Office 365.
LiteDesk
LiteDesk Overview
LiteDesk is a white-labeled help desk solution built for Microsoft Power Apps that empowers resellers and businesses with a scalable support management system. Designed for per-app and per-user Power Apps licensing models, LiteDesk is versatile and cost-effective, with customization options to align with any brand or business workflow. With native compatibility across Microsoft tools and cloud infrastructure, it simplifies support operations while offering built-in features like ticketing, knowledge base, customer portal, and more. A Survey Module integration is also underway to enhance data collection and feedback loops, ensuring the platform evolves with user needs.
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Projects
Benefits
Resell or rebrand LiteDesk with ease
Compatible with both per-app & per-user
Automates routine support tasks
Use it across desktop and mobile devices
Intuitive UI for agents and users
Features
Revolutionize CRM Time Management: Manual to Auto Timers, Task-Level Overrides & Workflow Triggers
Ticket Management
Create alerts for any CRM entity, including custom ones
Entitlements & SLAs
Manage ticket response rules and service levels
Knowledge Base
Build searchable content to guide agents and customers
Activity Timer
Track time spent on each support ticket for analytics and billing
Customer Portal
Offer customers a secure, branded self-service experience
Duplicate Ticket Handling
Detect and close repeated ticket submissions
Survey Module Integration
Collect structured feedback post-resolution
Built on Power Platform
Leverages Power Apps, Power Automate, and Dataverse
How It Works
Add Precision and Performance to
CRM Time Tracking
1.
Install the Alerts add-on in your Dynamics CRM environment
2.
Configure alerts by entity, criteria, type, and message
3.
Choose whether to show the alert in-form or as a pop-up
4.
Assign alerts manually or in bulk across CRM records
5.
Deactivate and reuse alerts as needed for future use
Pricing & Licensing
The Most Honest
Pricing in the world
1st Year Maintenance Included
Annual 25% Maintenance Fee for
Upgrades, Enhancements & Support
- Salesteam@mtccrm.com
- 1800-3433-4342
Base Price
$250
Base per CRM Organization
Enabled User
$10.00
Per CRM Licensed
Downloads & Documentation
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Documentation
LiteDesk Flyer – 1 Page PDF
LiteDesk Admin & User Guide – 30+ Page PDF
Downloads
LiteDesk for Power Apps & Dynamics
LiteDesk Core Solution Package
LiteDesk Portal Add-on
Note – Unzip files before uploading to CRM. For licensing, please email us with your company email signature.
Support &
Maintenance
At MTC CRM, our values are more than just words
— they guide every decision, every product, and
every partnership.
Email-based or Live Web
Installation & Usage Support
One Hour of 24/5 Implementation
Support included
Annual maintenance covers all
feature updates and customer
support
Talk with our sales team
to see how MTCCRM can
fit your needs
- Explore the right solution to match your business vision
- Receive customized pricing that fits your needs
- Uncover smarter ways to align and streamline team workflows
For technical or billing support, visit our Help Center
Trusted by the world’s leading businesses
CRM Picture – FAQ
Is LiteDesk white-labeled?
Yes, it is designed for resale with full white-labelling capabilities.
Which license models does it support?
It supports both Power Apps per-user and per-app licensing.
What features are included in LiteDesk?
Features include Ticket Management, Knowledge Base, Activity Timer, Customer Portal, and more.
Is a Survey module integrated?
Survey module integration is in progress and will expand functionality.
Is hosting provided?
Yes, MTC can host on Azure, or customers may host it on their own infrastructure.