A Flexible, White-Labeled Help Desk Solution for Power Platform
LiteDesk is a customizable, white-label-ready help desk application built on Microsoft Power Apps—designed for rapid deployment, resale, and integration with tools like Survey Module and Office 365.
LiteDesk
LiteDesk Overview
LiteDesk is a white-labeled help desk solution built for Microsoft Power Apps that empowers resellers and businesses with a scalable support management system. Designed for per-app and per-user Power Apps licensing models, LiteDesk is versatile and cost-effective, with customization options to align with any brand or business workflow. With native compatibility across Microsoft tools and cloud infrastructure, it simplifies support operations while offering built-in features like ticketing, knowledge base, customer portal, and more. A Survey Module integration is also underway to enhance data collection and feedback loops, ensuring the platform evolves with user needs.
Benefits
Resell or rebrand LiteDesk with ease
Compatible with both per-app and per-user licenses
Automates routine support tasks
Use it across desktop and mobile devices
Seamless with Office 365, Dynamics 365, Azure
Seamless with Office 365, Dynamics 365, Azure
Built-in analytics for decision-making
Intuitive UI for agents and users
Tailor workflows, menus, and themes
Features
Revolutionize CRM Time Management: Manual to Auto Timers, Task-Level Overrides & Workflow Triggers
Ticket Management
Create, prioritize, clone, and classify support tickets
Entitlements & SLAs
Manage ticket response rules and service levels
Knowledge Base
Build searchable content to guide agents and customers
Activity Timer
Track time spent on each support ticket for analytics and billing
Customer Portal
Offer customers a secure, branded self-service experience
Duplicate Ticket Handling
Detect and close repeated ticket submissions
Survey Module Integration
Collect structured feedback post-resolution
Built on Power Platform
Leverages Power Apps, Power Automate, and Dataverse
Secure & Compliant
Ensures data protection and audit-friendly design
Additional Services
Custom Branding & Website Design
Menu Integration & Portal Configuration
Cloud or On-Premise Hosting Support
Tailored Workflow Enhancements
Add-on Integrations (e.g., Survey, Email-to-Ticket)
Pricing & Licensing
Free of cost
It’s free of Cost
Base Price
$0.00
Base per CRM Organization
Enabled User
$0.00
Per CRM Licensed/Enabled User
Licensing & Hosting Options
Licensing Flexibility
- Per-App Licensing – Pay for what you use
- Per-User Licensing – Full access across apps
- External User Support – Ideal for portals and B2B
- External User Support – Ideal for portals and B2B
- Integrated with existing Office 365/D365 licenses
- Usage-based billing for resources
Hosting Options
- Host via our Azure subscription
- Or deploy on your own infrastructure
- Includes menu integration, setup, and brand alignment
Downloads & Documentation
Get the latest solution packages, setup files, and detailed user manuals for all our Lite Desk add-ons
Note – Unzip files before uploading to CRM. For licensing, please email us with your company email signature.
Support &
Maintenance
At MTC CRM, our values are more than just words they guide every decision, every product, and every partnership.
Email-based or Live Web Installation & Usage Support
One Hour of 24/5 Implementation Support included
Annual maintenance covers all feature updates and customer support
Talk with our sales team to see how MTCCRM can fit your needs
- Explore the right solution to match your business vision
- Receive customized pricing that fits your needs
- Uncover smarter ways to align and streamline team workflows
For technical or billing support, visit our Help Center
- Automate complex workflows.
- Improve customer engagement.
- Enable real-time visibility.
- Support modern service delivery models
Contact Our Sales Team
Lite Desk – FAQ
Is LiteDesk white-labeled?
Yes, it is designed for resale with full white-labelling capabilities.
Which license models does it support?
It supports both Power Apps per-user and per-app licensing.
What features are included in LiteDesk?
Features include Ticket Management, Knowledge Base, Activity Timer, Customer Portal, and more.
Is a Survey module integrated?
Survey module integration is in progress and will expand functionality.
Is hosting provided?
Yes, MTC can host on Azure, or customers may host it on their own infrastructure.